Frequently Asked Questions
About Our Maintenance Plan
What is included in the plan?
The HVAC plan includes two annual visits (spring AC tune-up, fall heating check) covering coil cleaning, drain clearing, electrical and refrigerant testing, and a full visual inspection. The plumbing plan includes a once-yearly whole-home inspection of supply lines, drainage, fixtures, the water heater, and outdoor spigots. Both plans include reduced service fees and priority scheduling.
How much does the plan cost?
Plan pricing depends on equipment count (single AC vs multiple systems, single water heater vs tank + tankless, etc.) and which trades you add. Call us at (252) 977-2730 for a quote tailored to your home.
How often do you service my system?
HVAC: twice per year, scheduled around the cooling and heating seasons. Plumbing: once per year. Electrical add-on: once per year. We track your service history and reach out to schedule each visit - you do not have to remember.
Do members get priority and discounts?
Yes. Members get reduced service-call fees, no overtime charges on covered work, and priority scheduling when same-day slots fill up during business hours.
Can one plan cover HVAC, plumbing, and electrical?
Yes. The HVAC and plumbing plans run separately for billing, but you can be enrolled in both, and the electrical add-on is available alongside either. Most full-coverage households carry HVAC plus plumbing, with electrical added for older homes.
What happens if I need a major repair?
Diagnose first. Our technician identifies the issue and presents an upfront flat-rate price. Plan members get the reduced service fee. Approved repairs proceed; the choice is always yours.
How often should I schedule HVAC maintenance?
Twice a year for a heat pump or an AC-plus-furnace home: a spring cooling tune-up and a fall heating check. Rocky Mount's long cooling season and humid summers make the spring visit the important one. Plan members get both visits scheduled by us, priority booking, and a reduced service fee on any repair found.
Are there ways I can make my HVAC system more energy-efficient?
Yes. Change filters every one to three months, keep the outdoor unit clear, seal and insulate crawlspace ducts, set a programmable thermostat, and have the system tuned up before each season. Regular maintenance keeps refrigerant charge and airflow at specification, which is where most of the lost efficiency in older systems hides.
The point of a maintenance plan is to make ownership of your HVAC, plumbing, and electrical systems boring - in a good way. Scheduled tune-ups, no surprise overtime charges, and faster response when something does go wrong. Most Metro plan members have been on the plan for years.
Call (252) 977-2730 Monday through Friday, 8:00am to 5:00pm to enroll. We will walk you through what is in each plan, look at your equipment, and quote without pressure. Remember, at Metro Maintenance, All Work is Guaranteed.
